Privacy Policy for TW Teach and Tutor

Effective Date: June 2025

At TW Teach and Tutor, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal data when you use our website or services.

1. Who We Are

TW Teach and Tutor provides tutoring services to support children’s educational needs, both in-person and online. If you have any questions about this policy, you can contact us at:
Email: twteachandtutor@gmail.com
Website: www.twteachandtutor.com

2. What Information We Collect

When you fill in our contact or enquiry form, we may collect the following personal data:

  • Name (First and Last) – required

  • Email address – required

  • Postcode – required

  • Child’s School and Year Group – optional

  • Any Special Educational Needs – required

  • Purpose of Tuition (e.g. 11+, phonics, support needs) – required

  • Preferred Service Type (face-to-face or online tuition) – required

  • Newsletter Sign-Up – optional

3. How We Use Your Information

We use your data to:

  • Respond to your enquiry

  • Assess your tuition needs

  • Provide appropriate tutoring services

  • Send occasional updates or news (only if you’ve opted in)

  • Maintain accurate business records

We will only use your personal information for the purposes stated above, unless required by law.

4. Lawful Basis for Processing

We process your information based on:

  • Consent – where you have provided clear permission (e.g. newsletter sign-up)

  • Contractual necessity – to take steps at your request before entering into a contract

  • Legitimate interests – such as responding to your enquiry and providing a tailored service

5. Sharing Your Information

We do not sell, rent, or trade your personal data.
We may share limited information with trusted service providers who help us operate our website or deliver services (e.g. secure online platforms), but only when necessary and under strict confidentiality agreements.

6. Data Storage and Security

Your data is stored securely and only accessible by authorised personnel. We take appropriate steps to protect your data from unauthorised access, loss, or misuse.

7. How Long We Keep Your Data

We only keep your data for as long as is necessary:

  • Enquiry form data: up to 12 months after last contact if no tuition takes place

  • Active client data: for the duration of tuition plus up to 6 years for record-keeping and safeguarding purposes

You may request that we delete your data at any time (subject to legal obligations).

8. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request erasure of your data (in certain cases)

  • Withdraw consent at any time (e.g. newsletter opt-out)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

9. Cookies

Our website may use cookies to improve your browsing experience. You will be notified and can manage cookie preferences via your browser settings.

10. Updates to This Policy

This policy may be updated occasionally to reflect legal or operational changes. Please check this page periodically for any updates.

Last updated: June 2025